The idea of utilizing NFC technology in CERTEGO’s maintenance processes initiated from using NFC tags to follow-up equipment better. CERTEGO developed an mobile application using NFC technology for maintenance services of security solutions. The digital service provides clients real-time information about equipment’s condition and maintenance.
CERTEGO’s solution includes individual NFC identifier with a code, attached to each door, door mechanism or access system. The client reads NFC tag with a smart phone and places a maintenance order with mobile app. Each item is identified when the order is placed. The client is able to follow how maintenance work progresses in real time through the service. A complete maintenance history of the equipment is found at the service, which offers a tool for knowledge management. The service also provides information about the annual maintenance status as well as detailed product information.
Benefits of the service
CERTEGO digitalized client’s maintenance process with the mobile service. The maintenance requests were earlier carried out by phone and the maintenance reports were done manually in paper. The only document about the maintenance was the work order.
NFC identification gives visibility to customer service and makes it user friendly. Client gets real time information about the maintenance process and the equipment condition. The service request is easily done with the mobile service. Documentation and reports to authorities become easier.
The service provides more precise information about real estates, as equipment’s status and recurring faults are easier to maintain. The follow-up of the entities can be done more extensively as well as intervening to problems when needed.
The service also assists CERTEGO’s activities. For example in repair requests, it is clear which equipment in question, which makes work easier and quicker. The service provides information about the components needed for the equipment, so the right tools are reserved for the maintenance visit.
New way of working
CERTEGO is a leading provider of security solutions, which means services are continuously developed. The digitalized maintenance service and the way of working are new. The aim was to modernize the service as well as to add and grow more value to customer’s business. The purpose is to develop the service further based on customer expectations.
The service will be launched in the end of year 2018 based on client demand. The service is best suited for sights where is a need to manage several doors and access systems. Except for doors and door mechanisms, the service is also used in security solutions for premises, such as camera surveillance and offence reporting. The pilot cases have been carried out in the shopping centre and the hospital.
NFC tag
The NFC identifier used in the service is for all surfaces and a smart phone readable tag. A tag will lead general user to CERTEGO web site, but when used through the mobile application, it will lead to CERTEGO’s maintenance service. “The tag has CERTEGO’s colours and logo and the tag size is ideal 30×30 mm, so it suits our sights perfectly. FENTEC (former ToP Tunniste) delivered just the right product for our maintenance services”, tells Tero-Tapio Taavitsainen from CERTEGO.
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Interested in identification solutions? Contact us, and we will tell more about our intelligent solutions: phone +358 10 841 0330 or sales (at) fentec.fi
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CERTEGO is a leading Nordic provider of complete security solutions. CERTEGO creates secure, innovative systems tailored to customer needs, from maintenance services to large, international projects. CERTEGO ensures reliable solutions for daily use with inclusive service and maintenance. CERTEGO offers security you can trust.
